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Getting Started

10

What is Chopz
How Chopz Works
Creating a Chopz Account
Signing Up with Google
Logging In to Your Account
Understanding Digital Stamp Cards
Discovering Stores Near You
Using Chopz Without Installing an App
How the Chopz Marketplace Works
Basic Platform Navigation

Customer Guide

16

How to Collect Chopz
How to Scan Store QR Code
Viewing Your Chopz Progress
Redeeming Rewards
Why Your Chopz Did Not Appear
Expiry Rules for Chopz
Using Chopz at Multiple Stores
How Reward Redemption Works
What Happens After Redeeming a Reward
How Referral Rewards Work
My Wallet
Account Profile Settings
Resetting Your Password
Deleting Your Account
Reporting an Issue with a Merchant
Privacy and Data Protection

Merchant Guide

21

Registering Your Store
Merchant Onboarding Guide
Setting Up Your Store Profile
Uploading Store Logo and Cover
Setting up your branches
Creating Your First Campaign
Understanding Campaign Types
Publishing a Campaign
Editing Campaigns
Feature this Campaign Toggle (Premium Feature)
Unpublishing Campaigns
Deleting Campaigns
Listing Store in Marketplace
Store Page Views & Insights
Managing Customer Redemptions
Merchant Scanner Guide
Undo Stamp Actions
Managing Staff Accounts
Merchant Dashboard Overview
Customer Analytics
Referral Rewards (Premium)

Campaigns & Rewards

8

How Loyalty Campaigns Work
Setting Stamp Requirements
Multi-Tier Campaign Setup
Campaign Validity Settings
Reward Redemption Rules
Managing Campaign Rewards
Best Practices for Loyalty Campaigns
Campaign Analytics Explained

Payments & Subscription

9

Chopz Pricing Plans
How to Upgrade Your Plan
Managing Your Subscription
Payment Methods
Stripe Payment Processing
Viewing Billing History
Failed Payments
Cancelling Subscription
Refund Policy

Security & Account

9

Account Security Best Practices
Protecting Your Chopz Account
Merchant Data Privacy
How Chopz Protects User Information
Suspicious Activity Detection
Fraud Prevention Rules
Reporting Abuse
Platform Fair Usage Policy
Referral System Rules

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Customer Guide
Why Your Chopz Did Not Appear

Why Your Chopz Did Not Appear

< 1 min read

If your Chopz does not appear in your account, possible reasons include:

The merchant has not issued the Chopz yet

The campaign has expired

Network connection issues

You are not logged into your account

You may ask the merchant staff to confirm if the Chopz was issued.

Redeeming Rewards Expiry Rules for Chopz

Chopz is a digital stamp card platform that helps local businesses reward customers, increase repeat visits, and get discovered by nearby shoppers — all without printing paper cards.

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