Payments & Subscription
Chopz Pricing Plans
Last Updated: April 14, 2026Chopz offers flexible plans to support businesses at different stages — from getting started to scaling advanced loyalty programs. 🆓 Starter Plan (FREE) The Free Plan lets merchants start using Chopz with no upfront cost. What’s included: This plan is ideal for businesses that want to test Chopz or run a simple loyalty program. 📈 Growth Plan The Growth Plan is designed for businesses ready to run more structured and scalable campaigns. Includes everything in Free, PLUS: ⭐ Premium Plan The Premium Plan unlocks advanced features and maximum visibility to help you grow faster. Includes everything in Growth, PLUS: 💳 Pricing Pricing for each plan is available in your Settings → Subscription before upgrading. 🚀 Choosing the Right Plan
How to Upgrade Your Plan
Last Updated: April 3, 2026You can upgrade your merchant account to Growth or Premium at any time directly from your dashboard. 🛠️ Steps to Upgrade ✅ After Upgrading 🔄 Changing Plans Anytime 💡 Tips
Managing Your Subscription
Last Updated: April 3, 2026You can manage your subscription anytime directly from your Merchant Dashboard. 🛠️ Accessing Subscription Settings 📌 What You Can Do From the Subscription page, you can: 🔄 Billing & Changes 💡 Tips
Payment Methods
Last Updated: April 2, 2026Chopz accepts secure online payments for premium subscription plans. Supported Payment Methods The following payment methods are currently supported: Payments are processed securely through our payment provider. You can update your payment details at any time from the Subscription Settings page in your Merchant Dashboard. For security reasons, Chopz does not store full card information on our servers. All payment details are handled securely by our payment processor. Bank Transfer (Manual Payment) If you prefer to pay via direct bank transfer, please contact our support team. Our team can assist with: To request bank transfer payment, please contact: support@chopz.my Please include the following details in your request: • your merchant account email• store name• requested subscription plan Once payment is received and verified, your premium subscription will be activated.
Stripe Payment Processing
Last Updated: April 2, 2026Chopz uses Stripe as its payment processor. Stripe is a trusted global payment platform used by many online services. Stripe provides: All card details are handled securely through Stripe’s payment system. Chopz does not directly store sensitive payment information.
Viewing Billing History
Last Updated: April 2, 2026You can view your billing history from the Billing or Subscription section in the merchant dashboard. Your billing history may include: Merchants can review past payments and track subscription activity.
Failed Payments
Last Updated: April 2, 2026A payment may fail for several reasons, such as: If a payment fails: If the payment is not completed successfully, premium features may be temporarily suspended until payment is resolved.
Cancelling Subscription
Last Updated: April 2, 2026Merchants may cancel their premium subscription at any time. To cancel your subscription: After cancellation: Your store and existing campaigns will remain accessible.
Refund Policy
Last Updated: April 3, 2026Subscription payments are generally non-refundable once processed. However, refunds may be considered in certain situations, such as: If you believe you were charged incorrectly, please contact support and provide: Support will review your request and respond accordingly.