Merchant Guide
Registering Your Store
Last Updated: April 6, 2026To start using Chopz as a merchant, you must register your store. After registration, you can access the Merchant Dashboard to manage your store.
Merchant Onboarding Guide
Last Updated: April 3, 2026The merchant onboarding process helps you set up your store on Chopz. Once onboarding is completed, you can start creating your loyalty campaigns.
Setting Up Your Store Profile
Last Updated: April 3, 2026Your store profile represents your business on Chopz. A complete profile helps customers discover your store more easily. To update your store profile: Recommended details to include:
Uploading Store Logo and Cover
Last Updated: April 3, 2026You can upload your store logo to personalize your Chopz store page. Recommended image format: Your logo will appear on your store page and campaign cards.
Setting up your branches
Last Updated: April 10, 2026Branches allow you to manage multiple outlet locations under one store. This helps you track activity, assign campaigns, and manage performance across different locations. 📌 Branch Limits by Plan Each plan comes with a different branch limit: How to Add a Branch ⚠️ Reaching Your Limit If you’ve reached your branch limit: 💡 Tips 🚀 Need More Branches? Upgrade your plan anytime in Settings → Subscription to unlock more branches and scale your business.
Creating Your First Campaign
Last Updated: April 3, 2026A campaign allows customers to collect Chopz and redeem rewards. To create a campaign: Once created, you can publish the campaign to start issuing Chopz.
Understanding Campaign Types
Last Updated: March 26, 2026Chopz supports different campaign types depending on your loyalty strategy. Common campaign formats include: Standard – Single Tier Campaign Customers collect a set number of Chopz to redeem one reward. Example: Collect 20 Chopz → Free drink Growth & Premium – Multi-Tier Campaign Customers unlock multiple rewards as they collect more Chopz by completing a journey. Example: 5 Chopz → Free coffee → 10 Chopz → Free side dish → 10 Chopz → Free dessert This allows businesses to encourage repeat visits.
Publishing a Campaign
Last Updated: April 3, 2026Publishing a campaign makes it active and allows customers to start collecting Chopz. To publish a campaign: Once published:
Editing Campaigns
Last Updated: April 6, 2026You can update your campaign settings if you need to make changes after creating a campaign. Some settings can still be modified while the campaign is active, while others may be locked to prevent issues with existing customer progress. How to Edit a Campaign Campaign Settings You Can Edit Depending on the campaign status, you may be able to update the following settings: Reward Repeat Card Enable this option if you want the reward card to restart automatically after a customer completes it. Example:Collect 8 Chopz → Free drink → Card resets so the customer can start collecting again. Reward Name Edit the name of the reward shown to customers. Example:• Free Coffee• Free Dessert• 10% Discount Reward Image Upload or update the image used to represent the reward on the campaign card. A clear reward image helps customers easily understand what they can redeem. Card Validity (From First Chopz) You can set how long a customer has to complete the card after collecting their first Chopz. Example: Collect 8 Chopz within 90 days If the card is not completed before the validity period ends, the card may expire. Campaign Period Define how long the campaign will run. Example: • Start Date → 1 January• End Date → 31 December Customers can only collect Chopz while the campaign is active. Reward Minimum Spend You can require customers to spend a minimum amount before issuing a Chopz. Example: Minimum spend: RM10 This helps ensure Chopz are given only after qualifying purchases. Campaign Visibility Control whether your campaign is visible to customers. Options may include: Important Notes Some campaign settings may be locked once the campaign becomes active. This is to prevent conflicts with customers who have already started collecting Chopz. If you need to make major changes, you may need to:
Feature this Campaign Toggle (Premium Feature)
Last Updated: April 10, 2026The “Feature This Campaign” toggle allows Premium merchants to highlight selected campaigns in priority placements within the marketplace. This helps your campaign get more visibility and attract more customers. 🔘 What is “Feature This Campaign”? When enabled, your campaign will be: 🛠️ How to Feature a Campaign 🚀 What Happens When Enabled? ⚠️ Important Notes 🔓 Want to Unlock This Feature? Upgrade to Premium in Settings → Subscription to start featuring your campaigns and boost visibility.